FAQ

  • Select
  • Order
  • Payment
  • PickUp
  • Use
  • Return

FAQ

STEP1 cat-select Select

Under Construction

STEP2 cat-order Order

Issue a Invoice in acorporate name

Issue a Invoice in acorporate name

Request must be done within 7 days once your order is confirmed.
*Please not that the request will not be taken as from 8th day.

If your company is not under the corpotrate contract with us, please fill out Comments in the order form with the following information.
・Name of your company
・The adrees of your company
・If your office is Head Office or Branch
・TAX ID (13 letters or numbers)

Rental period

Rental period

Rental term is through your departure date to your arrival date.
In case of delivery, a day before you get the pack and a day after you return it are not charged.

How to apply within 1 to 3 days before your departure date

How to apply within 1 to 3 days before your departure date

Please call us to check if there is available device.
Tel: 02-262-0901 (open 7 days a week 10:30-18:30)
*Cloded 12/31 through 1/2, 4/13 through 4/15

For users of using China Pocket Wifi; Internet censorship in China

For users of using China Pocket Wifi; Internet censorship in China

Access to Google, Facebook, Twitter and YouTube is completely cut off in China due to "Great Fire Wall", Chinese information censorship system.

STEP3 cat-payment Payment

Deposit

Deposit

Accept VISA/MASTER/JCB
Cash (only when the divece is picked up and returned at the our shop)
Debit Card (only by KasikornBank)
*The Debit card needs setup for online shopping beforehand.

Compensation for Lose, Damage of Each Products

Compensation for Lose, Damage of Each Products

We will charge you 10,000 THB for pocket wi-fi itself, 500 THB for the accesorries and 2,000 THB for power bank.
With insurance, we cover 70% of compensation.
*Accesorries and portable power bank will not be covered by insurance.

Cancellation fee

Cancellation fee

The cancellation fee wil be charged since 3 days before your departure date.

Payment

Payment

Accept VISA/MASTER/JCB
Cash (only when the divece is picked up and returned at the our shop)
Debit Card (only by KasikornBank)
*The Debit card needs setup for online shopping beforehand.

STEP4 cat-pickup Pickup

How to receive/return a pocket wifi set at Suvarnabhumi Airport's 4th Floor post office

How to receive/return a pocket wifi set at Suvarnabhumi Airport's 4th Floor post office

Pickup is availble 24 hours. Please book by 3 business days before the day you would like to get the device.

What You Need for Pickup
・Passport
・Charges for custody (From 1THB)
・Provided tracking number

Make sure to check what is in the package.
Charges for custody may chage depending on how long the pachage is kept.

To return
Send us the device with the provided shipping lable from the post office.

STEP5 cat-use Use

If I lost or stolen the pocket wifi during my trip?

If I lost or stolen the pocket wifi during my trip?

Please contact Technical Support by call or email following the information mentioned on the instruction.
Email:support-th@berrymobile.jp

If I got some problems when I use, what should I do?

If I got some problems when I use, what should I do?

Please try the trouble-shooting first.
If you do not see any improvement, contact Technical Support by call or email following the information mentioned on the instruction.

STEP6 cat-return Return

When should I return the pocket wifi?

When should I return the pocket wifi?

Please make sure to return the pack by next day of your arrival day so that extra fee will not be charged.

Please contact to support desk if your problem has not solved.

Wi-Ho! Technical Support
Open 7 days a week 10:00 – 18:30 (Closed through 12/31 to 1/2, 4/13 to 4/15)
In order to improve our customer service quality, the call dialogue will be recorded.
Please visit FAQ first before contacting us.

02-262-0901

In case of emergency, contact our Technical Support by email or phone call. (24 hours. English and Japanese only)
See the instruction for Email address and phone number.